New Employee: Meet Alwyn – Service in Charge
Alwyn Nithin Herbert joined Advanced Watertek in September 2017 as our Service in Charge.
Tell us about your previous experiences that led up to being Service in Charge at Advanced Watertek
Before I joined Advanced Watertek, I was with Thermax Ltd- Water & Waste Solutions-. I was their Regional Service Manager for Installation and Commissioning of Water and Wastewater Treatment Plants in South India. My ten years at Thermax was a very good experience. It was a dynamic culture at Thermax, and I learned a lot of things there.
I’ve been in the water and wastewater treatment field since the beginning of my career. It’s nearly 12 years now, and I find it to be both rewarding and satisfying.
Why did you choose to work for Advanced Watertek and how is your experience so far?
I chose Advanced Watertek mainly because of what I saw when I visited the workshop for the first time. It seemed like a very nice place and setup. The focus on quality appeared sincere – not just something people only talk (a lot) about. From what I saw, Advanced Watertek had good quality products and a focus on service.
It’s been a great experience. People here take quality and service seriously. It’s not just about making money, it’s about adding value to our customers. My initial impression hasn’t changed, in fact, it has strengthened by what I have seen in the last 4 months. I know I’m going to enjoy working here.
What are your future plan for the Service department?
Advanced Watertek always strives to provide world-class service and to score the best on customer satisfaction. This is what we work towards. Service is the icing on the cake. We will ensure that our customers’ experience with Advanced Watertek is very satisfying and memorable.
We put the customer first. This is the prime thing for MF (Advanced Watertek’s Founder & CEO). In my first meeting with him, he told me: “We put customers first and not our self”. I think his words make our vision for the future absolutely clear. The customer is the reason why we’re here.
How do you see the future in the water treatment industry?
At present, it’s a tendency to view water treatment and wastewater treatment as separate and distinct segments or verticals. I think going forward, the line that separates the two will be indistinct and with a significant overlap. I feel we have already stepped into that era. We see conventional applications of water use that are met with very unconventional water sources. For example, treating sewage water and utility wastewater, and recycling the same back to utility services like cooling towers and boilers.
Thinking of wastewater today, most people never think of potable water. In the future however, the potential for reuse of wastewater will be limitless. Many countries are already heading in this direction.
I’m also rather curious to see the future trends in environmental policies and laws. These may end up redefining the industry, as they have done in the past.
Wastewater reuse & recycle is where the future is.
Is there a quote or life philosophy that you like to live by?
I believe in learning. Learning is a lifelong experience. It’s important to me to have an open mind, as I don’t see how I can learn anything without it. Being very curious about things also helps. Ask the right questions and get the right answers.
I also believe in excellence. I really believe we should excel at what we do. Learning helps to broaden your horizon and progress towards excellence. So keep learning and excel.